Beyond Experience/Au-delà de l'Expérience

"Alexandra brings an excellent combination of deep customer insight, a passion for service excellence and a genuine understanding of how to bring about real change in a high throuhgput service environment. She has tremendous insights into the challenges of delivering service excellence in environments such as hotels and airports and the practicalities of aligning multiple stakeholders to focus on delivering real improvements in the customer experience." Rohit Talwar, CEO Fast Future Research