John Munro Hilton Head

John Munro of Hilton Head is an experienced hospitality leader who has served as Vice President of Hospitality in Resort Sales and Marketing at a well-known resort on Hilton Head Island, South Carolina. The property features three recognized golf courses, multiple restaurants, a marina with shops and boat charters, hundreds of vacation rentals, a 60-room hotel, and conference spaces. He has devoted his career to ensuring high-quality guest experiences and effective management across diverse resort operations. Munro has dedicated over four decades to the hospitality and tourism industry, building leadership, operations, sales, and marketing expertise. He earned a Bachelor of Science degree in Hotel and Restaurant Management from a university in Indiana, setting the stage for his long career. His work has involved collaborations with industry organizations and committees, contributing to initiatives supporting the resort and the broader hospitality sector. John joined the current resort in 1998 as Director of Lodging and was promoted in 2010 to Vice President of Hospitality, Sales, and Marketing. In this role, he oversaw over ten departments and managed a team of over one hundred employees. His responsibilities included developing strategies, directing budgets, and leading projects that improved services and facilities. His leadership supported consistent growth in guest satisfaction and operational efficiency. John Munro of Orlando played an essential role in managing the luxury inn within the resort, ensuring smooth operations in areas such as the front desk, concierge, housekeeping, maintenance, and food service. Under his guidance, the inn achieved high occupancy levels, excellent guest ratings, and recognition from respected travel publications. His approach maintained the property’s status as one of the most highly rated accommodations in the area. Munro also oversaw the vacation home and villa rental program, working closely with property owners and management teams. He supported recruiting new properties into the rental program and helped maintain high service standards. His efforts ensured that the rental business contributed positively to the resort’s overall performance and provided value to property owners. John led the resort’s marketing initiatives, managing a substantial budget and working with digital marketing agencies and public relations partners. He developed integrated booking systems for lodging and golf, created marketing materials for all departments, and implemented strategies that increased visibility and revenue. His oversight extended to group sales, conferences, and events, including weddings, which brought significant business to the resort each year. John Munro of Hilton Head directed the reservations sales department, where a team handled bookings for vacation rentals, hotel rooms, and golf tee times. He emphasized thorough training, performance tracking, and continual improvement, resulting in strong conversion rates and customer satisfaction. This department contributed substantially to the resort’s annual revenue and supported its reputation for service quality. Munro began his career at a boutique hotel shortly after graduation, gaining experience in front office operations, reservations, housekeeping, and maintenance. He later managed a private club, developed a vacation rental program, and oversaw multiple service areas. Over the years, industry organizations have recognized his work, and he has served on several committees and boards. Outside work, he enjoys time with his wife and daughter, who are connected to the hospitality industry.